Refund policy
Static Stitch
Last Updated: October 10, 2026
At Static Stitch, we want you to feel confident when shopping for your favorite fashion styles. This Return and Refund Policy explains the conditions and process for requesting a return, exchange, or refund for purchases made through our website, https://staticstitch.com/.
Our products include men's baggy pants, women's baggy pants, baggy striped collections, men's shorts, and other clothing products available in our store.
1. Return Eligibility
Customers may request a return or exchange for eligible products, subject to the conditions outlined in this policy and applicable law.
To be eligible for a return, products should generally meet the following conditions:
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The product is unused, unworn, unwashed, and undamaged.
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The product is returned in its original condition, with original tags, packaging, and accessories where applicable.
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The customer provides valid order details or proof of purchase.
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The return request is submitted within 7 days of delivery, unless a different period is stated for the product or required by law.
Products that do not meet the applicable eligibility requirements may not qualify for a return or exchange, except where required by applicable law.
2. Non-Returnable Products
For hygiene, product-condition, or other legitimate reasons, certain products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.
Products may be ineligible for a return if they:
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Have been worn, washed, altered, or damaged after delivery.
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Are returned without required original tags or packaging.
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Show signs of use beyond what is reasonably necessary to inspect the product.
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Are returned outside the applicable return period without an approved exception.
Any product-specific return restrictions will be communicated where applicable.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
To help us review your request, please provide:
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Your order number.
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A description of the issue.
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Clear photographs or videos showing the issue, where reasonably available.
After reviewing your request, our team will inform you of the available resolution, which may include a replacement, exchange, refund, or another appropriate remedy in accordance with applicable law.
Customers will not be required to bear costs that applicable law requires the seller to cover.
4. How to Request a Return or Exchange
To request a return or exchange, follow these steps:
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Contact our customer support team using the contact details below.
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Provide your order number and the product you wish to return or exchange.
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Explain the reason for your request and share supporting photographs if relevant.
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Wait for our team to confirm eligibility and provide return instructions.
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Pack the product securely and send it using the approved return process.
Please do not send a product to an address that has not been confirmed by our team.
5. Refund Policy
Once your returned product has been received and inspected, we will notify you whether your refund request has been approved.
If approved, the refund will be processed to the original payment method where possible, or through another lawful method agreed upon with the customer.
Refund processing and the time taken for the amount to appear in your account may vary depending on your payment provider or bank.
Any applicable refund will be processed within the period required by law and communicated to the customer.
Shipping charges, return shipping charges, and other fees will be handled in accordance with the information provided at checkout, this policy, and applicable law. Charges will not be withheld where doing so would violate applicable law.
6. Exchange Policy
Exchanges may be available for eligible products, subject to stock availability and the applicable return conditions.
Customers wishing to exchange a product for another size, color, or style should contact our support team.
If the requested replacement product is unavailable, our team will explain the available alternatives, including any applicable refund rights.
7. Return Shipping Charges
Return shipping arrangements and charges depend on the reason for the return and the applicable circumstances.
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For damaged, defective, or incorrectly supplied products, Static Stitch will handle return shipping costs as required by applicable law.
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For eligible returns due to a change of mind or size preference, return shipping charges may apply if this was clearly communicated to the customer and is permitted by law.
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Any applicable charges will be communicated before the return is completed.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Orders may be cancelled before processing or dispatch, subject to the circumstances and applicable law.
If your order has already been dispatched, you may need to follow the applicable return procedure. Any refund will be handled according to our policies and legal obligations.
If payment has already been collected for an order that is successfully cancelled, any applicable refund will be processed in accordance with applicable law.
9. Missing or Incorrect Refunds
If you have been notified that your refund has been processed but have not received it:
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Check your original payment method or bank account.
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Contact your bank or payment provider to confirm whether the refund is pending.
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If the refund is still missing, contact our customer support team with your order number and refund confirmation details.
We will make reasonable efforts to help you resolve the issue.
10. Refunds for Cash on Delivery Orders
For orders placed using Cash on Delivery (COD), any approved refund will be arranged through a suitable refund method agreed upon with the customer, subject to verification and applicable law.
Customers may be asked to provide the information reasonably necessary to process the refund securely.
11. Policy Exceptions and Consumer Rights
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.
Static Stitch reserves the right to review return and refund requests individually where circumstances require additional consideration.
Nothing in this policy excludes mandatory remedies for products that are defective, misrepresented, incorrectly supplied, or otherwise subject to a legal remedy.
12. Changes to This Policy
Static Stitch may update this Return and Refund Policy from time to time to reflect changes in our products, business practices, or legal requirements.
Any updates will be published on this page with a revised date. The policy and applicable law relevant to an existing order will govern the handling of that order.
13. Contact Us
If you have questions about returns, exchanges, cancellations, or refunds, please contact us.
Store Name: Static Stitch
Website: https://staticstitch.com/
Please include your order number when contacting us so that we can assist you efficiently.
Thank you for shopping with Static Stitch. We appreciate your support and look forward to providing you with a positive shopping experience.